Overview
At dpersona, we're committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and otherwise process your personal data when you use our website, applications, and services (collectively, the "Services"). Please read this policy carefully to understand our privacy practices.
1. Malaysia PDPA
For users in Malaysia, we process personal data in line with the Personal Data Protection Act 2010 (PDPA) and any applicable regulations or guidelines issued under it.
- We collect personal data for lawful, stated, and necessary purposes.
- We take reasonable steps to keep personal data accurate and secure.
- We retain personal data only for as long as needed for the purposes stated in this policy.
- You may contact us to access, correct, or ask about your personal data.
2. Data We Collect
We collect information you provide directly and information collected automatically:
- Account Information: Name, email, phone number, profile information
- Device Information: IP address, browser type, operating system, device identifier
- Usage Information: Pages visited, time spent, actions taken, interactions
- Payment Information: Billing address, payment method (processed securely)
- Communication Data: Messages, inquiries, support tickets
3. How We Use Your Data
We use your data to:
- Provide, maintain, and improve our Services
- Process transactions and send related information
- Send promotional emails and updates (with your consent)
- Respond to inquiries and provide customer support
- Monitor and analyze usage patterns and trends
- Prevent fraud and enhance security
- Comply with legal obligations
4. How We Share Your Data
We do not sell your personal data. We may share your information with:
- Service Providers: Third parties who assist us (payment processors, email services, analytics providers)
- Legal Requirements: When required by law or in response to valid requests
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- Aggregated Data: Non-personally identifiable information for analytics
5. Your Rights
You have the following rights regarding your personal data:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate data
- Deletion: Request erasure of your data (subject to legal obligations)
- Portability: Receive your data in a portable format
- Opt-Out: Opt out of marketing communications
- Withdraw Consent: Withdraw previously granted consent
- PDPA Requests: Make reasonable requests for access, correction, or inquiries about your personal data under Malaysian law
6. GDPR Compliance
If you are located in the European Union, United Kingdom, or other jurisdictions with similar data protection laws, you have additional rights under the General Data Protection Regulation (GDPR). We process your data on the basis of: (a) your consent, (b) performance of a contract, (c) our legitimate interests, or (d) compliance with legal obligations. You have the right to lodge a complaint with your local data protection authority.
7. Data Retention
We retain your personal data for as long as necessary to provide our Services and fulfill the purposes outlined in this policy. Data may be retained longer if required by law or if necessary for establishing, exercising, or defending legal claims. When data is no longer needed, we will securely delete or anonymize it.
8. Security
We implement appropriate technical, administrative, and physical security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, but we maintain industry-standard protections.
9. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us at support@dpersona.app. You may also contact our Data Protection Officer if required by local law.