Overview
dpersona provides both physical and digital products and services. This Shipping Policy covers how we deliver physical NFC Tags and digital assets like Apple Wallet passes and Google Wallet passes for customers in Malaysia and beyond.
1. Physical Shipping (NFC Tags)
Shipping Methods: We offer standard and express courier options at checkout. Rates vary by destination, with delivery options available across Peninsular Malaysia, Sabah, and Sarawak.
- Standard Shipping: 3-7 business days within Peninsular Malaysia
- Express Shipping: 1-3 business days within Peninsular Malaysia
- Sabah & Sarawak: 4-10 business days depending on courier and location
- International: 7-21 business days depending on destination and customs clearance
2. Order Processing
Processing Time: Orders are processed within 1-2 business days. Custom or personalized cards may require additional processing time of up to 5 business days before dispatch.
Tracking: Once shipped, you will receive a tracking number via email or WhatsApp notification where available. You can track your package using the courier link provided.
Shipping Address: Ensure your shipping address is correct before checkout, including unit number, postcode, city, state, and contact number. We are not responsible for packages shipped to incorrect addresses provided by the customer.
3. Delivery & Signature
Delivery: Packages are delivered to the address provided at checkout. For high-value orders, signature may be required upon delivery.
Lost or Damaged Packages: If your package is lost or arrives damaged, contact support@dpersona.app within 7 days with photos and tracking information. We will investigate and either reship your order or issue a refund, subject to courier confirmation.
4. Digital Delivery (Wallet Passes)
Wallet Pass Delivery: Apple Wallet passes (.pkpass files) and Google Wallet passes are delivered immediately upon purchase or account activation.
- Instant delivery via download link or email
- No shipping address required
- Access available 24/7 from your account dashboard
- Compatible with iOS and Android devices that support the relevant wallet apps
5. Account Access & Digital Assets
Profile Access: Your dpersona digital profile is instantly accessible after account creation. No shipping or delivery time required.
Activation: Once your NFC tag is activated, it will link to your digital profile. Share your profile by scanning your NFC tag or via direct link.
Global Access: Your digital profile is accessible worldwide via web and mobile apps.
6. Customs & International
Customs Duties: International orders may be subject to customs duties and taxes. dpersona is not responsible for customs fees; these are the responsibility of the recipient.
International Delays: Customs clearance may delay international deliveries. Typical international shipping is 7-21 business days, but customs processing may add additional time.
7. Shipping Restrictions
We do not ship to the following:
- P.O. boxes unless the courier supports delivery to that address
- Restricted destinations or locations flagged during checkout
- Incomplete or invalid addresses
8. Return Shipping
Return Shipping: If you are approved for a return, we will provide return shipping instructions. Return shipping costs are covered by dpersona for defective items.
Return Process: Pack the item securely, include your return authorization number, and ship to the address provided in the return instructions.
9. Contact
For shipping questions or to report issues with your delivery, contact us at support@dpersona.app