Overview
At dpersona, we stand behind the quality of our products and services. This Refund and Cancellation Policy explains how you can request refunds or cancel your subscription. Our goal is to ensure your satisfaction with your dpersona experience.
1. Refund Window
Physical Products (NFC Tags): You may request a refund within 30 days of purchase for defective or damaged cards. If the card was damaged during shipping, please contact us within 7 days of receipt.
Subscription Services: You may cancel your subscription at any time, and we will not charge you for future billing periods. If you cancel within 14 days of your initial purchase, we will refund your subscription fee.
Premium Features: One-time purchases for premium features are refundable within 14 days if you have not used the feature.
2. Refund Process
To request a refund:
- Contact our support team at support@dpersona.app
- Provide your order number and reason for the refund request
- For physical products, we may ask for photos of the damaged item
- We will review and respond to your request within 5 business days
- If approved, refunds will be processed within 7-10 business days
3. Non-Refundable Items
The following items are non-refundable:
- Cards with visible wear or damage from user handling
- Services used or accessed (non-returnable digital products)
- Promotional or discounted items (marked at time of purchase)
- Custom or personalized cards (non-standard designs)
- Refunds requested after 30 days for physical products
- Refunds requested after 14 days for subscription services
4. Subscription Cancellation
You may cancel your subscription at any time:
- Log into your account and navigate to Settings → Billing
- Click "Cancel Subscription" and confirm
- Your cancellation takes effect immediately
- You will retain access to your account through the end of your billing period
- No additional charges will be made after cancellation
5. Payment Issues
Billing Errors: If you are charged incorrectly, contact support@dpersona.app immediately with your receipt and order details. We will investigate and correct any billing errors within 5 business days.
Failed Payments: If a payment fails, we will attempt to charge your payment method again within 5 days. If the second attempt fails, your account will be downgraded to free tier (if available).
6. Special Circumstances
Account Issues: If you experience technical issues with your account that prevent you from using the Service, we may offer a credit or partial refund at our discretion.
Service Outages: We are not liable for refunds due to planned maintenance or outages outside our control (e.g., internet service issues).
7. Contact
For refund questions or to request a refund, contact our support team at support@dpersona.app